Pre-Seed Round

Lace AI enhances customer service for home service businesses like plumbing and HVAC through AI software that analyzes call center interactions. The platform leverages advanced AI algorithms to improve customer interactions, streamline service operations, and ultimately drive revenue growth for its clients. The technology aims to transform how service businesses engage with customers, ensuring higher satisfaction and operational efficiency. The startup was founded by an ex-Meta engineer, Petar Tsachev, and aims to revolutionize the customer service landscape in the home services sector. The total raised includes a previously unannounced $5 million pre-seed round led by Canvas Ventures, followed by a recent $14 million seed round. The startup has garnered attention for its innovative approach and potential impact on the industry.